Information Call Center Officer
Old Mutual Insurance Rwanda | Post type: jobs December 11, 2024 - Deadline 15/12/2024 | NumberOfPosition [1]

Old Mutual Insurance Rwanda Overview

Old Mutual Insurance Rwanda (former UAP Insurance Rwanda) is a subsidiary of UAP Old Mutual Group, member of Old Mutual Limited, an Integrated financial service provider comprising Insurance, Banking, and Investment Business. Old Mutual insurance Rwanda vision is being the Rwandan’s revolutionary financial services company with a commitment to enhance the quality of life by delivering peace of mind and financial freedom

Role Title: Information Call Center Officer -1 Post

Business Unit(s): Rwanda

Business /Function: Information Call Center Officer

Location: Rwanda

Reports To: Customer Experience Manager

MDP Level: Manager of self

Role Size: K

Job Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshooting problems and provide information.

Key tasks and responsibilities:

Answer calls professionally
Respond to customer enquiries
Research required information using available resources
Handle and resolve complaints
Provide customers with product and service information
Route calls to appropriate resources
Follow up and resolve customer queries where necessary
Complete call logs
Produce call reports.
Build customer’s interest in the services and products offered by the company
Arrange for the dispatch information packages, brochures etc. to clients and interested parties
Performs other related tasks as instructed by the line Manager.

Academic/Professional Qualifications; experience; skills and competencies

University degree in Communication or any related fields
Minimum Experience of 3 years within the same role
Knowledge of call centre telephony and technology
Communication skills – verbal, written and eloquence
Knowledgeable and quick in decision making
Mature, temperament, patience, and empathy
Passion for people
IT skills including familiarity with CRM solutions
Good memory, ability to comprehend, captures as well as interprets basic customer information.
Ability to follow through
Self-drive initiative
Sound judgmental powers: ability to manage difficult customer situations
Attention to details

Please visit our careers page through:

https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Information-Call-Center-Officer_JR-61270-1?q=call%20center%20officer

Interested candidate are requested to submit their applications by 5:00PM 15th December 2024.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.

ONLY short-listed candidates will be contacted.

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