Job description

Prime Life Insurance Ltd – Kigali, Rwanda

Prime Life Insurance Ltd is seeking a proactive, dynamic, and service-oriented IT Officer to join our ICT & Innovation Department. The successful candidate will provide day-to-day technical support to users, ensure smooth IT operations, and assist in maintaining a secure and reliable technology environment.

This role reports directly to the IT Manager – Operations & Infrastructure.

Key Responsibilities

• Provide first-level technical support to users (hardware, software, network, printers).
• Install, configure, and upgrade computers, applications, and IT equipment.
• Troubleshoot system and application issues efficiently and professionally.
• Support email, internet connectivity, and basic network services.
• Perform routine maintenance (updates, antivirus, performance checks).
• Assist with IT asset management and accurate documentation.
• Escalate complex issues to the IT Manager – Ops & Infra or external vendors.
• Support daily business systems operations and ensure continuity.

Required Skills

• Strong troubleshooting skills (Windows, macOS, Linux).
• Hardware diagnosis and repair (laptops, desktops, printers, scanners).
• Application support (Office 365, email clients, productivity tools).
• Good knowledge of Active Directory (users, groups, GPOs).
• Basic server administration (Windows Server / Linux).
• Networking fundamentals (LAN/WAN, DHCP, DNS, TCP/IP).
• Experience with IT documentation and asset management.
• Understanding of cybersecurity basics (antivirus, safe configurations).

Minimum Requirements

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
• 0 to 3 years of experience in IT support or IT operations.
• Training in Networking and Operating Systems is an added value.
• Strong communication skills and the ability to work well in a team.
• Customer-service orientation and willingness to learn.

How to Apply

Interested candidates should submit CV, cover letter, and relevant certificates via:
https://primelife.prime.rw/careers

Deadline: 26th November 2025 , Only shortlisted candidates will be contacted.