Internship description

1. Job Title: Accountant Specialists (3 Positions)

Key Responsibilities

• Prepare monthly reconciliation of financial statements vs. sales reports (tourism revenues, mortgage registration revenues, investment registration fees, etc.).

• Process payments after verifying the accuracy and completeness of the required support documents

• Process payments after verifying the accuracy and completeness of the required support documents.

• Ensure that all payments and revenues are recorded accurately and in the appropriate accounts.

• Provide support in the preparation of financial management work plans and annual budgets.

• Coordinate the external audit process in collaboration with the auditor general’s office.

Qualifications

• Master’s in Finance, Finance with 1 Years of relevant experience

• Bachelor’s Degree in Accounting, Finance with 3 Years of relevant experience

• Bachelor’s Degree in Business Administration, Business Management with specialization in Finance with 3 Years of relevant experience

Required certificates

• Accounting Professional Qualification recognized by IFAC,(ACCA, CPA) is an added advantage

Required competencies and key technical skills

• Thorough knowledge of all public policies, laws and regulations, related to financial management and accounting;

• Demonstrated knowledge of the required financial accounting and reporting standards and procedures such as IFMIS;

• Good knowledge of the required computer applications and software for accounting;

• Thorough knowledge of all public policies, laws and regulations, applicable to financial management and accounting in the public sector;

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2. Job Title: Graphic Design Specialist (2 Positions)

Job responsibilities

• Collaborate and strategize with multiple teams for a wide range of materials that include web pages, presentations, branding collateral, signage, internal communication, newsletters, and other various marketing materials.

• Develop concepts using innovative software and execute original content using ideal fonts, color, text, imagery and layout.

• Perform day to day duties involving design, animation, infographics and other creative works for leading events and projects needed to promote Rwanda under the strategic partnerships for digital communications purpose.

• Liaise with RDB Marketing teams to ensure brand consistency online and on social media platforms

• Develop, Suggest and implement visual and direct marketing and communications methods to increase Rwanda’s visibility globally.

Qualifications

• Bachelors’ Degree in Visual Arts, Communication Design, Graphic Design with 3 Years of relevant experience

• Master’s Degree in Visual Arts, Communication Design, Graphic Design with 1 Years of relevant experience

Required competencies and key technical skills

• Highly organized with ability to multitask and work well in a fast-paced environment

• Knowledge in Multimedia design, Digital media development and Interactive computing;

• Deep expertise in design software such as Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe Dreamweaver, Adobe PDF and Adobe Flash;

• Knowledge of technicalities of photography/videography and Editing skills (photo/video);

• Excellent creative skills with strong knowledge in Video/Photo Direction;

• An understanding of internet programming and scripting languages good working knowledge of the main web;

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3. Job Title: Budget Specialist

Job responsibilities

• Participate in the annual budget preparation and recording of the approved budget in the IFMIS system.

• Process payments after verifying the accuracy and completeness of the required support documents.

• Process payments after verifying the accuracy and completeness of the required support documents.

• Manage and prepare monthly, quarterly, and annual cash flow plans, including a monthly operation fund request.

• Ensure that all payment processes are recorded accurately and in the appropriate accounts.

• Ensure all books of accounts and records related to direct payments are properly filed and under safe custody.

• Plan and coordinate the preparation of annual and special budgets, as well as financial accounting systems.

Qualifications

• Master’s in Finance, Accounting with 1 Years of relevant experience

• Bachelor’s Degree in Finance, Accounting with 3 Years of relevant experience

• Bachelor’s Degree in Business Administration with specialization in Finance with 3 Years of relevant experience

• Master’s Degree in Business Management with specialization in Finance with 1 Years of relevant experience

Required certificates

• Accounting Professional Qualification recognized by IFAC,(ACCA, CPA) is an added advantage

Required competencies and key technical skills

• Demonstrated knowledge of the required financial accounting and reporting standards and procedures such as IFMIS

• Strong skills in cost analysis techniques and high volume expenditure management;

• Demonstrated knowledge of the required computer applications and software for budgeting and reporting;

• Excellent skills in public policies, laws and regulations, related to

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4. Job Title: Network Engineer/ Specialist

Job responsibilities

Key Responsibilities

• Manage and maintain the organization’s computer systems, including servers, storage, and network devices.

• Create, modify, and deactivate user accounts and access permissions as per organizational policies.

• Install, configure, and maintain server hardware and operating systems, including Windows and Linux.

• Implement and manage data backup and recovery procedures to ensure data integrity and availability.

• Apply software and security updates to servers and systems in a timely manner to mitigate vulnerabilities.

•  Monitor system performance, resource utilization, and server logs to proactively identify and resolve issues.

• Ensure that systems are compliant with security standards and policies, including access controls and encryption.

• Respond to system outages, security incidents, and technical issues promptly and efficiently.

• Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides.

• Develop and conduct training sessions for staff on system-related topics and best practices.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Electronics and Telecommunication Engineering, Information Technology Management, Software Engineering with 3 Years of relevant experience

• Master’s Degree in Software Engineering, Computer Science, Computer Engineering, Information and Communication Technology, Electronic and Telecommunication Engineering with 1 Years of relevant experience

Required certificates

• Certifications in CCNA, MCSE, MCSD, MCTs(.NET),LAMP/WAMP Framework or MCITP are an added advantage

Required competencies and key technical skills

• Strong understanding of networking (routing and switching), system administration (Windows and Linux OS), DBMS and software development

• Proficiency in French and Kinyarwanda is an added advantage

• Demonstrated strong skills in networking and systems administration;

• Highly organized, with high integrity and professional ethical standards;

• Professional, detail orientated, proactive and excellent team work skills;

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5. Job Title: Help Desk /Officer (2 Positons)

Job responsibilities

• Provide responsive and effective IT support to RDB employees, addressing hardware, software, and network issues.

• Diagnose and troubleshoot technical problems reported by users, ensuring timely resolution.

• Log and track support requests and incidents, maintaining accurate records of user issues and solutions.

• Create and update knowledge base articles and FAQs to assist users in resolving common issues independently.

• Communicate clearly and courteously with end-users, providing instructions and guidance for issue resolution.

• Promote IT security awareness among users and enforce security policies and procedures.

• Gather user feedback on IT services and systems to identify areas for improvement.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology with 3 Years of relevant experience

Required competencies and key technical skills

• Proficiency in French and Kinyarwanda is an added advantage

• Strong command of written and spoken English;

• Ability to multi-task, plan, organize and get things done as required;

• Demonstrated strong skills in networking (routing and switching), system administration (Windows and Linux OS), DBMS

• Demonstrated strong understanding of ITIL, PMP, CISSP, CISA and other relevant software and security systems;

• High integrity and professional ethical standards

• In-depth knowledge of computer hardware, software, and networks

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6. Job Title: IT Security Specialist

Job responsibilities

Key Responsibilities

• Develop, implement, and enforce IT security policies, standards, and procedures across RDB.

• Identify, assess, and remediate security vulnerabilities in systems and applications.

• Lead the response to security incidents, conducting investigations, and implementing corrective actions.

• Promote a culture of security awareness among RDB employees, providing training and guidance.

• Implement and manage security monitoring tools and systems to detect and respond to threats in real-time.

Qualifications

• Bachelor’s Degree in Information Management, Software Engineering, Computer Engineering, Information and Communication Technology, Electronics and Telecommunication Engineering with 3 Years of relevant experience

• Master’s Degree in Software Engineering, Computer Engineering, Information and Communication Technology, Information Management, Electronic and Telecommunication Engineering with 1 Years of relevant experience

Required certificates

• Certifications in CCNA, MCSE, MCSD, MCTs(.NET),LAMP/WAMP Framework or MCITP are an added advantage

Required competencies and key technical skills

• Proficiency in programming languages such as Java, JavaScript, PHP, SQL, Python and/or R;

• Proficiency in French and Kinyarwanda is an added advantage

• Strong skills in ITIL, PMP, CISSP, CISA and other relevant software and security systems;

• Demonstrated skills in IT security audits, Vulnerability assessment and remediation;

• Detail orientated, proactive with strong team work skills;

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6. Job Title: Software Developer Specialists

Key responsibilities

• Design, develop, and maintain software applications and systems that align with RDB’s operational needs.

• Write clean, efficient, and maintainable code using relevant programming languages and development frameworks.

• Thoroughly test and debug software applications to ensure they meet specifications and user-friendliness.

• Integrate new software with existing systems and databases, ensuring data consistency and smooth operations.

• Create technical documentation, including code comments, user manuals, and system architecture diagrams.

• Collaborate with cross-functional teams, including IT Business Analysts and stakeholders, to ensure software solutions meet business requirements.

• Evaluate and recommend technology solutions and tools that enhance RDB’s IT capabilities.

Qualifications

• Bachelor’s Degree in Software Engineering, Computer Science with 3 Years of relevant experience

• Master’s Degree in Software Engineering, Computer Science with 1 Years of relevant experience

Required competencies and key technical skills

• Experience with Linux infrastructures, database, scripting languages including but not limited to SQL (MS SQL), JavaScript, PHP, Python, Perl, Ruby, .NET…;

• Strong understanding of networking (routing and switching), system administration (Windows and Linux OS), DBMS and software development

• Strong skills in IT infrastructure and systems management, IT Planning and project implementation;

• Excellent organizational and project management skills with high integrity and professional ethical standards;

• Strong skills in ITIL, PMP, CISSP, CISA and other relevant software and security systems;

• Highly organized with attention to detail, and able to proactively identify issues and resolve them;

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7. Job Title: Corporate Contact Management Specialist

Job responsibilities

• Providing General legal support and advice on a wide range of issues;

• Drafting Contracts, MoUS, analyzing and reviewing laws, orders, instructions, regulations, rules of procedure relating to RDB activities;

• Work with legal analyst in preparing judicial or extra judicial legal action on behalf of RDB. Receiving summons and being responsible to prepare rebuttal pleadings for RDB;

• Give legal opinions on the management of user department ‘s issues including but not limited to recruitment , contracts and termination of contracts;

• Representing RDB in judicial and extra judicial proceedings (Upon accreditation by the Rwanda Bar Association);

• Representing the Division in internal and external meetings, conferences, etc under delegation by supervision or any other hierarchical official;

Qualifications

• Master’s Degree in Law with 1 Years of relevant experience

• Bachelor’s Degree in Law with 3 Years of relevant experience

Required certificates

• having a Diploma in Legal practice or a Diploma in Legal Drafting is an added advantage.

Required competencies and key technical skills

• Proficiency in French and Kinyarwanda is an added advantage

• Flexibility, team player, able to multi-task, and get things done as expected;

• Excellent knowledge of public and administrative laws, corporate laws, contract drafting and intellectual property regulatio

• Excellent interpersonal skills, detail orientated, proper communication and presentation skills;

• Strong knowledge of Rwanda’s legal procedures, policies, laws, regulations and judicial systems;

• Ability to handle complex legal cases, navigate the judicial system and draft various contract

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8. Job Title: Corporate Contact Management Specialist

Job responsibilities

• Drafting Contracts, MoUS, analyzing and reviewing laws, orders, instructions, regulations, rules of procedure relating to RDB activities;

• Work with legal analyst in preparing judicial or extra judicial legal action on behalf of RDB. Receiving summons and being responsible to prepare rebuttal pleadings for RDB;

• Work with legal analyst in liaising with lawyers and the attorney General’s Office on litigation concerning RDB;

• Give legal opinions on the management of user department ‘s issues including but not limited to recruitment , contracts and termination of contracts;

• Representing the Division in internal and external meetings, conferences, etc under delegation by supervision or any other hierarchical official;

Qualifications

• Master’s Degree in Law with 1 Years of relevant experience

• Bachelor’s Degree in Law with 3 Years of relevant experience

Required certificates

• having a Diploma in Legal practice or a Diploma in Legal Drafting is an added advantage.

Required competencies and key technical skills

• Excellent knowledge of public and administrative laws, corporate laws, contract drafting and intellectual property regulatio

• Excellent interpersonal skills, detail orientated, proper communication and presentation skills;

• Strong knowledge of Rwanda’s legal procedures, policies, laws, regulations and judicial systems;

• Ability to handle complex legal cases, navigate the judicial system and draft various contract

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9. Job Title: Procurement Specialist

Job responsibilities

• Prepare annual procurement plans in accordance with the strategic and action plans for the implementation of program activities and ensure its implementation on a timely and efficient manner;

• Ensure that all procurement activities are carried out in accordance with the procurement plan as approved by the Senior Management of RDB;

• Prepare necessary procurement documentation for services, goods and works including the preparation of advertisements, identification of possible suppliers/contractors, preparation of bidding documents, Request for Quotations, Request for proposals, opening reports, evaluation reports, price market research, obtaining the necessary clearances (from RPPA, Tender Committee and Partners);

• Assisting in negotiation of contracts with selected consultants/suppliers. Arrange for signing of contract and distributes them to appropriate authorities;

Qualifications

• Master’s Degree in Law, Civil Engineering, Supply Chain Management, Electronics Engineering with 1 Years of relevant experience with 1 Years of relevant experience

• Bachelor’s Degree in Law, Civil Engineering, Procurement, Purchasing and Supply Chain Management, Civil Engineering, Electronical Engineering with 3 Years of relevant experience

Required competencies and key technical skills

• Understanding of public procurement laws and procedures in Rwanda

• Proficiency in French and Kinyarwanda is an added advantage;

• Strong written and verbal communication with strong presentation skills

• Demonstrated experience in managing high value procurement contracts;

• Strong knowledge of Rwanda’s public procurement procedures, management, policies, laws and regulations;

• Demonstrated knowledge of the e-mucyo procurement system and any other procurement systems;

• Strong contract negotiation and supplier management skills with high professional and ethical standards;

• Flexibility, team player, able to multi-task, and get things done as expected;

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10. Job Title: HR Specialist Operations Specialist

Job responsibilities

• Recruiting staff – this includes adjusting staff job descriptions and position specifications, preparing job adverts, following up applications, shortlisting, interviews, selecting candidates and concluding the hiring process as required;

• Prepare induction package per position and facilitate in induction training process as required;

• Facilitate and manage all offices annual leave plans as per law and report weekly/monthly/quarterly the status;

• Monitor, evaluate and share with supervisors the compliance of leave management on timely basis;

• Regularly report consultants and experts contract status and work with concerned departments and proposed their renewal where applicable;

• Facilitating department to get internees and report regularly the status as required;

• Any other related assignment as may be directed by superior(s).

Qualifications

• Master’s Degree in Management, Business Administration with specialization in Human Resource and 1 Years of relevant experience

• Bachelors Degree in Management, Business Administration with specialization in Human Resource and 3 Years of relevant experience

Required competencies and key technical skills

• Strong knowledge of the laws, policies, procedures and standards in relation to labour and performance management;

• Demonstrated ability to effectively use the required computer programs and applications such as IPPIS:

• Strong ability to work under pressure, multi-task and deliver as expected;

• High levels of integrity, confidentiality with high professional and ethical standards

• Excellent Communication, report writing and presentation skills;

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11. Job Title: HR Specialist Operations Specialist

Job responsibilities

• Recruiting staff – this includes adjusting staff job descriptions and position specifications, preparing job adverts, following up applications, shortlisting, interviews, selecting candidates and concluding the hiring process as required;

• Prepare induction package per position and facilitate in induction training process as required;

• Facilitate and manage all offices annual leave plans as per law and report weekly/monthly/quarterly the status;

• Handling all related staff welfare such us health/fitness, sports competitions and occupational safety;

• Regularly report consultants and experts contract status and work with concerned departments and proposed their renewal where applicable;

• Facilitating department to get internees and report regularly the status as required;

Qualifications

• Master’s Degree in Management, Business Administration with specialization in Human Resource with 1 Years of relevant experience

• Bachelors Degree in Management, Business Administration with specialization in Human Resource with 3 Years of relevant experience

Required competencies and key technical skills

 

• Strong knowledge of the laws, policies, procedures and standards in relation to labour and performance management;

• Demonstrated ability to effectively use the required computer programs and applications such as IPPIS:

• Strong ability to work under pressure, multi-task and deliver as expected;

• High levels of integrity, confidentiality with high professional and ethical standards

• Flexibility, team player, creative, self-starter with ability to balance staff welfare programs

• Excellent Communication, report writing and presentation skills;

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12. Job Title: Customers Care Specialist

Job responsibilities

• Serve as the first point of contact for customers (in person, by phone, email, or other channels).

• Respond promptly and professionally to customer inquiries, requests, and complaints.

• Provide accurate information on products, services, policies, and procedures.

• Escalate complex or unresolved issues to the appropriate department or supervisor.

• Prepare and submit regular reports on customer queries, complaints, and satisfaction trends.

• Work closely with other departments (e.g., Sales, Technical Support, Finance) to resolve customer issues.

Qualifications

• Bachelor’s Degree in Sociology, Marketing, Public Relations, Marketing, Mass Communication, Social work with 3 Years of relevant experience

• Master’s Degree in Public Relations, Sociology, Social Work, Mass Communication, Marketing with 1 Years of relevant experience

Required competencies and key technical skills

• Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.

• Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;

• Self-motivation, ability to multitask and pay close attention to small details;

• Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;

• Ability to prioritize tasks and complete them in a high-pressure environment;

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13. Job Title: Customers Care Specialist

Job responsibilities

• Serve as the first point of contact for customers (in person, by phone, email, or other channels).

• Respond promptly and professionally to customer inquiries, requests, and complaints.

• Provide accurate information on products, services, policies, and procedures.

• Handle and resolve customer complaints in a timely and efficient manner.

• Escalate complex or unresolved issues to the appropriate department or supervisor.

• Prepare and submit regular reports on customer queries, complaints, and satisfaction trends.

• Work closely with other departments (e.g., Sales, Technical Support, Finance) to resolve customer issues.

• Share insights and feedback from customers to help improve products, services, and processes.

• Guide customers on how to use services or products effectively.

• Provide updates on new services, offers, or policies relevant to customers

Qualifications

• Bachelor’s Degree in Sociology, Public Relations, Marketing, Mass Communication, Social work with 3 Years of relevant experience

• Master’s Degree in Public Relations, Sociology, Social Work, Mass Communication, Marketing with 1 Years of relevant experience

Required competencies and key technical skills

• Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.

• Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;

• Self-motivation, ability to multitask and pay close attention to small details;

• Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;

• Ability to prioritize tasks and complete them in a high-pressure environment;

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14. Job Title: Digital & Visual Content Producer Specialist

Job responsibilities

• Produce and upload photos and videos for RDB.

• Edit images and videos for RDB.

• Ensure coverage of RDB events.

• Supervise and coordinate multimedia content production.

• Define terms of reference for AV service providers.

• Design a cluster-based AV production.

Qualifications

• Bachelors’ Degree in Photography, Visual Arts, Digital Media, Creative Design with 3 Years of relevant experience

• Master’s Degree in Photography, Visual Arts, Digital Media, Creative Design with 1 Years of relevant experience

Required competencies and key technical skills

• Demonstrated ability to professionally handle video and photo equipment;

• Strong creative skills with demonstrated video/photo direction skills;

• Ability to understand and apply fundamental concepts and principles of a professional discipline relating to Audio-Visual content and deliver it to the public (audience);

• Demonstrated experience in factual journalism, film or television production;

• Knowledge of technicalities of photography/videography and Editing skills (photo/video);

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15. Job Title: Visual Content Officer

Job responsibilities

• Produce and upload photos and videos for RDB.

• Edit images and videos for RDB.

• Ensure coverage of RDB events.

• Supervise and coordinate multimedia content production.

• Define terms of reference for audio-visual service providers.

• Design a cluster-based audio-visual production.

Qualifications

• Bachelors’ Degree in Photography, Visual Arts, Digital Media, Creative Design with 0 Year of relevant experience

Required competencies and key technical skills

• Proficiency in French and Kinyarwanda is an added advantage

• Demonstrated ability to professionally handle video and photo equipment;

• Ability to understand and apply fundamental concepts and principles of a professional discipline relating to Audio-Visual content and deliver it to the public (audience);

• Demonstrated experience in factual journalism, film or television production;

• A strong sense for picture composition;

• Knowledge of technicalities of photography/videography and Editing skills (photo/video);

• Excellent creative skills with strong knowledge in Video/Photo Direction;

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