1. Operational & Conduct Compliance Specialist

1. Background Information

Job Title: Operational & Conduct Compliance Specialist

• Job Grade:  JG G- Specialist 

• Department: CEO’s Office-Compliance Unit

• Reports to: Manager, Compliance 

• Direct Reports: N/A

• Indirect Reports: N/A

2.??? Contract Terms – Open-Ended

3.????? Purpose of the Job

To provide independent oversight of the Bank’s operational and conduct compliance framework by ensuring robust monitoring of business processes, adherence to customer protection standards, and effective internal controls. The role is responsible for executing compliance reviews, monitoring service quality and complaints management, and delivering accurate compliance reporting and risk indicators. It also drives timely remediation of identified issues and supports the development of a strong compliance culture that ensures fair customer treatment, operational integrity, and alignment with internal and regulatory conduct expectations.

4.????? Main Responsibilities of the Job

• Lead the Bank’s operational and conduct compliance monitoring framework, ensuring effective controls, fair customer outcomes, and adherence to regulatory expectations.
• Perform operational and Conduct compliance reviews and periodic health checks across all business and support functions.
• Monitor adherence to the Client Service Charter, turnaround times, and complaints handling standards.
• Conduct post-integration reviews of guarantees following BDF integration to ensure operational and regulatory compliance.
• Support staff training and awareness programs on internal policies and operational and conduct compliance.
• Identify, assess, and escalate conduct risk issues, including customer complaints, service failures, and potential misconduct.
• Develop and maintain compliance dashboards, key risk indicators (KRIs), and reporting tools for operational and conduct risk monitoring.
• Suspicious transaction monitoring and reporting 
• Develop and maintain compliance dashboards and key risk indicators for operational processes.

5.????? Performance indicators

• Coverage of operational & Conduct Compliance Reviews 
• Level of compliance with Client Service Charter turnaround times 
• Issue Tracking & Remediation
• Number of critical operational compliance breaches 
• Timeliness of submission of compliance reports. 

6.????? Working relationships 

Internal: All departments and Units 

External: Regulators & Partners 

7.????? Professional, academic qualifications and experience

• Bachelor’s degree in law, Finance, accounting, Business Administration, Statistics, data science or related field.
• Professional certification in Compliance, Risk, or Banking (advantageous)
• Minimum 3 years’ relevant experience in banking, or regulatory compliance environment

8.????? Core competencies

Technical Skills

• Strong understanding of banking regulatory environment and supervisory expectations, with ability to apply relevant requirements to operational and conduct compliance activities.
• Ability to interpret regulatory requirements and translate them into practical operational and conduct compliance controls and monitoring processes.
• Competence in identifying, assessing, and monitoring operational, conduct, and compliance risks, including customer treatment and service delivery risks.
• Strong capability in compliance risk identification, evaluation, and mitigation within business processes and operational activities.
• Working knowledge of Governance, Risk, and Control (GRC) principles and their application in strengthening operational and conduct compliance frameworks.
• Ability to support policy implementation through operational compliance testing and adherence monitoring.
• Ability to track, monitor, and follow up on audit and compliance findings to ensure timely closure and effective remediation.
• Strong analytical skills with ability to interpret compliance data, develop dashboards, and produce meaningful management information and Key Risk Indicators (KRIs).
• Ability to identify compliance trends, emerging conduct risks, and operational control weaknesses, and escalate appropriately to management.

Behavioral & Professional Skills

• High integrity and ethical standards 
• Attention to detail and accuracy 
• Strong communication and stakeholder engagement 
• Ability to work under pressure and meet strict deadlines 
• Analytical thinking and problem-solving ability 
• Anticipates potential operational and conduct risks early and escalates concerns promptly to prevent escalation or customer harm.

Application Guidelines:

Interested candidate should apply online (https://www.brd.rw/careers/ ) and upload application documents including Curriculum Vitae, copies of degree certificates and professional certificates, motivation letter, names of three previous supervisors (as one document) as well as their emails and telephone. Please be informed that you will receive a notification pop up message after successfully uploading your application.

Only online applications shall be considered.

Email-only for inquiries (not application): recruitment@brd.rw

Address all applications to the Director, People, Culture and Corporate Services of BRD.

Deadline for application: May 27, 2026.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for Interviews.