Quality Assurance and Control Officer

Job Description: Quality Assurance and Control Officer

Organization: Africa Health Sciences University (AHSU)

Duty Station: Kigali, Rwanda

Reports to: Director of Quality Assurance and Control

Contract:1 year, renewable based on performance

Position Overview

The Quality Assurance and Control Officer will support the implementation, monitoring, and continuous improvement of the University's Internal Quality Assurance System (IQAS), ensuring compliance with Rwanda Higher Education Council (HEC) requirements and alignment with relevant regional and international quality assurance standards. The role involves conducting quality reviews, collecting and analysing performance data, coordinating internal audits, maintaining quality assurance documentation, supporting accreditation processes, and tracking corrective actions across academic, clinical, research, and administrative units.

The Officer will contribute to continuous quality improvement through the Plan–Do–Check–Act (PDCA) cycle, supporting the progressive alignment of residency programmes with ACGME International (ACGME-I) standards and integration of the CanMEDS competency framework.

Key Responsibilities

• Design, develop, test, and manage surveys for student evaluation of courses and teaching, clinical placements, graduate exit, alumni, and employer feedback.
• Coordinate survey schedules, distribution, reminders, and response-rate monitoring while ensuring data confidentiality and quality.
• Collect, clean, analyse, and report institutional and programme performance data, including progression, retention, graduation, and licensing examination pass rates.
• Identify quality gaps and improvement opportunities through 360-degree evaluations and performance indicators.
• Maintain quality dashboards and prepare analytical reports, briefs, and performance updates for the Director, Quality Assurance Committee (QAC), and academic units.
• Provide data and supporting evidence for Self-Assessment Reports (SARs), annual programme monitoring reports, and HEC accreditation submissions.
• Support institutional and programme accreditation processes and monitor alignment with HEC, IUCEA, ACGME-I, and CanMEDS frameworks.
• Assist in planning and conducting internal quality audits across academic and administrative units, including evidence collection and preparation of audit findings.
• Support assessment quality assurance processes, including assessment blueprints, external moderation documentation, and OSCE quality assurance records.
• Support quality monitoring visits to clinical training sites and simulation facilities and document findings.
• Maintain and monitor the University-wide register of corrective and preventive actions and Quality Improvement Plans (QIPs).
• Follow up with responsible units on corrective action deadlines, evidence of completion, and implementation progress.
• Maintain an organised, version-controlled archive of quality assurance policies, procedures, reports, accreditation records, and committee documents.
• Provide secretariat and administrative support to the QAC, including meeting coordination, preparation of agendas, minutes, and tracking of action points.
• Coordinate quality assurance workshops, staff training, and awareness activities.
• Perform other related duties assigned by the Director of Quality Assurance and Control.

Qualifications and Experience

Essential

• Bachelor's degree in Health Sciences, Public Health, Education, Statistics, Information Management, or a related field.
• At least three (3) years of relevant experience in quality assurance, monitoring and evaluation, data management, or academic administration, preferably in a higher education institution or health training setting.
• Hands-on experience with REDCap and other electronic data collection platforms such as KoboToolbox or ODK.
• Working knowledge of HEC Rwanda internal quality assurance guidelines and accreditation requirements, relevant IUCEA quality assurance standards, ACGME-I accreditation standards, and the CanMEDS competency framework.

Preferred

• Master's degree in a relevant field.
• Proficiency in data analysis tools such as advanced Excel, SPSS, Stata, R, or similar applications.
• Experience with data visualisation tools such as Power BI or Tableau.
• Short course or certification in quality management, monitoring and evaluation, or internal auditing.
• Experience supporting academic programme accreditation, institutional audits, clinical education quality assurance, or continuous quality improvement initiatives.

Required Technical Skills

• Data collection, management, cleaning, and analysis.
• Survey design and electronic data capture using REDCap, KoboToolbox, ODK, or similar platforms.
• KPI monitoring, data visualisation, and performance dashboard development.
• Quality assurance systems and continuous quality improvement.
• Internal auditing, evidence collection, and corrective action tracking.
• Accreditation documentation and compliance monitoring.
• Report writing and preparation of analytical briefs.
• Records management and document control.
• Knowledge of academic assessment quality assurance, including OSCEs and external moderation.
• Understanding of HEC, IUCEA, ACGME-I, and CanMEDS quality frameworks.

Core Competencies

• High attention to detail and accuracy in data management and reporting.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills in English; knowledge of Kinyarwanda and/or French is an advantage.
• Strong organisational and time management skills.
• High ethical standards, integrity, and respect for confidentiality.
• Ability to maintain systematic, accurate, and audit-ready documentation.
• Strong interpersonal and stakeholder engagement skills.
• Ability to work independently and collaboratively with multidisciplinary teams.
• Proactive approach to identifying, reporting, and following up on quality gaps and institutional risks.
• Commitment to continuous learning, accountability, and quality improvement.
• Understanding of patient safety and the importance of appropriate supervision in clinical training.

How to Apply:

Interested candidates should apply via this Link by November 18, 2026