POSITION: Relationship Officer-Deposit Mobilization (RO) 2

• Reports to: The incumbent will report to Sales & Marketing Officer.

• Location: Head Office-Kigali

Purpose of the Job:

The Relationship Officer (RO) plays a vital role in customer acquisition, credit assessment, portfolio growth, and client relationship management. The RO is responsible for identifying potential clients, evaluating their creditworthiness, disbursing microloans, and ensuring timely repayments. This role requires a proactive, target-driven individual with strong interpersonal skills and a passion for financial inclusion and community development.

Key Accountabilities:

• Develop and execute strategies to mobilize deposits from individuals, groups, and institutions.
• Identify and target potential customers, including savings groups, cooperatives, and corporates.
• Build and maintain strong relationships with clients to ensure long term engagement.
• Conduct regular visits and meetings with groups and organizations to promote deposit products.
• Collaborate with the marketing team to design campaigns that drive deposit growth.
• Provide excellent customer service and support to ensure smooth onboarding and account management.
• Address customer inquiries and resolve issues promptly.
• Prepare regular reports on deposit mobilization activities and performance.
• Ensure compliance with all regulatory and company policies related to deposits.

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, Finance, or related field
• At least 1–2 years of experience in microfinance,sales, marketing, or deposit mobilization in financial services, or customer service is preferred.
• Basic understanding of credit assessment and micro-lending practices.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in MS Office and familiarity with mobile or digital banking tools.
• Ability to ride a motorcycle (with a valid license) is often an added advantage for fieldwork

Embrace the Group uniquenesses

The job holder shall, at all times embrace Group uniqueness’s set out below:

• Simple - Straight forward and uncomplicated
• Appropriate - Relevant and suitable
• Accessible - Welcoming and consistent
• Ethical - Honest and principled
• Responsive - Receptive and compassionate
• Inclusive - Embracing and proactive

Essential and Desired Competencies

Deciding and Initiating Action 

Leading and Supervising

Working with People

Adhering to principles & values

Relating and Networking

Persuading and Influencing

Presenting and Communicating Information

Writing and Reporting

Learning & Researching

Planning and Organizing

Coping with Pressures and Setbacks

Commercial Thinking

Analytical

 

Additional Information:

Jobholder should be a person of high integrity and discretion with confidential matters. 

Multi-cultural awareness and the ability to interact with a wide range of differing levels and sectors of staff, society, social and business, is an essential characteristic of the person holding this position.

Deadline:Monday, 16th March 2026

The selection process will be conducted on a rolling basis. Letshego Rwanda reserves the right to close this advertisement once a suitable candidate has been identified.

How to apply:

Send your Application that includes; Cover letter, CV & Academic
documents torw_recruitment@letshego.com

Must put the position you are applying for in the subject line.

Only Shortlisted candidates will be invited for interviews.
Approved by:

Benoit Niyongabire

Chief Executive Officer