Applications Specialist at HOPE International

Applications Specialist
HOPE International | Post type: jobs September 10, 2026 - Deadline 27/09/2026 | NumberOfPosition [1]

HOPE International Overview

At HOPE International, we invest in the dreams of families in the world’s underserved communities as we proclaim and live the Gospel.

Applications Specialist

ROLE DESCRIPTION

Application deadline: September 27, 2026

The applications specialist will have responsibility for ensuring the effective deployment and support of Temenos T24 and other banking applications in HOPE’s network of microfinance institutions and banks. This is accomplished through enhancing the parameterization of T24 to support the needs of management teams, assisting in new system deployments, fixing problems as they arise, and training and equipping country level staff.

Location: Kigali, Rwanda; other geographies possible for consultancy ,
Level: Senior Professional
Type: Full-time
Department: Core Banking Systems & Applications
Reports to: Senior Applications Specialist

RESPONSIBILITIES

Promote and fulfill the mission and vision of HOPE International.
System Development & Implementation
Utilize expertise in T24 to assist in the configuration and parameterization of T24 in new deployments so as to maximize effectiveness of the system and ensure that appropriate functionality is utilized
Develop, enhance, and customize T24 AA modules, products, and lifecycle events
Work on AA Contracts, AA Components, L3 customizations, and COB activities
Assist in development and implementation of both in-house and third-party core banking software integrations to T24
Recommend improvements to existing T24 technical and business processes in order to ensure the effective fulfillment of functional requirements
Equip Country-Level T24 Support Staff
Provide training, advice and mentoring to country-level T24 support staff
Approach each problem with an attitude of service and take every reasonable opportunity to turn projects into teaching moments
Provide Effective Second Level Support
Respond in a timely fashion to the real-time support needs of programs, resolving problems and minimizing disruption to banking services
Provide proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs
Learn and support integrated digital financial applications such as mobile payment products and web-based T24 front ends
Provide technical assistance and support for incoming queries and issues related to core-banking systems and other systems used by HOPE-led financial institutions.
Center of Excellence
Maintain expertise in recent releases of T24 MCB so as to serve the HOPE Network as a center of excellence for T24 best practices and functionality
Other
Perform other technical assistance functions as necessary, including responding to information requests from other departments

QUALIFICATIONS

Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
Bachelor’s degree in computer science or related field;
5-10 years of experience supporting T24 in commercial or microfinance banks, with specific experience with T24 AA required
Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
Excellent project management skills
Strong analytical and problem-solving skills
Ability to conduct comparative analysis and prepare recommendations for presentation to senior leadership
Cross-cultural intelligence and communication skills
Experience with Excel and other Microsoft Office Suite products
Fluent in English
Proficiency in French preferred
Extended cross-cultural living experience preferred