IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q28: What is Group Policy used for?
Install software
Assign IP addresses
Scan malware
Encrypt emails
Manage user and computer settings
Q29: Which layer of the OSI model deals with routing?
Application
Network
Data Link
Session
Transport
Q30: What is the purpose of two-factor authentication?
Speed up boot time
Reduce bandwidth
Backup data
Encrypt disks
Increase login security
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