IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q301: What is the default port for LDAP?
21
80
389
636
443
Q302: Which Windows shortcut opens Task Manager?
Alt + Tab
Ctrl + Shift + D
Ctrl + Shift + Esc
Ctrl + Alt + T
Ctrl + S
Q303: What is the first step of ITIL incident management?
Close ticket
Restart system
Escalate issue
Identify the incident
Resolve ticket
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
