IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q307: What is the purpose of two-factor authentication?
Increase login security
Backup data
Reduce bandwidth
Encrypt disks
Speed up boot time
Q308: Which technology allows secure remote desktop connections?
RDP
FTP
SSH
Telnet
VNC
Q309: What is the purpose of sudo in Linux?
Start services
Create users
Check disk space
Execute commands as superuser
Restart system
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
