IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q34: What is the purpose of two-factor authentication?
Backup data
Speed up boot time
Reduce bandwidth
Encrypt disks
Increase login security
Q35: What is Group Policy used for?
Assign IP addresses
Manage user and computer settings
Scan malware
Encrypt emails
Install software
Q36: Which virtualization software is open-source?
Citrix
VirtualBox
Hyper-V
Parallels
VMware Workstation
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