IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q481: What type of storage is SSD?
Tape-based
Optical-based
Cloud-based
Flash-based
Magnetic-based
Q482: What does escalation mean in IT support?
Installing updates
Closing a ticket
Assigning an IP
Restarting a system
Moving an issue to higher expertise
Q483: Which device stores BIOS?
CPU
ROM chip
RAM
Hard disk
Cache
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
