IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q556: Which tool is commonly used for ticketing in IT Support?
Zoom
Git
Jira
Slack
Excel
Q557: Which technology allows secure remote desktop connections?
SSH
RDP
Telnet
FTP
VNC
Q558: What is the purpose of two-factor authentication?
Backup data
Increase login security
Reduce bandwidth
Speed up boot time
Encrypt disks
