IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q586: What is a Service Level Agreement (SLA)?
Software license
Backup schedule
Patch update
Contract on service expectations
Firewall rule
Q587: What is the loopback IP address?
10.0.0.1
127.0.0.1
0.0.0.0
255.255.255.0
192.168.1.1
Q588: Which protocol is used to assign IP addresses automatically?
DHCP
DNS
SMTP
FTP
SNMP
