IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q601: Which tool is commonly used for ticketing in IT Support?
Git
Jira
Zoom
Excel
Slack
Q602: Which port is used by SSH by default?
110
25
22
23
443
Q603: Which device stores BIOS?
Hard disk
RAM
Cache
ROM chip
CPU
