IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q607: What is a Service Level Agreement (SLA)?
Firewall rule
Software license
Backup schedule
Patch update
Contract on service expectations
Q608: Which virtualization software is open-source?
VMware Workstation
VirtualBox
Hyper-V
Parallels
Citrix
Q609: What does escalation mean in IT support?
Restarting a system
Closing a ticket
Moving an issue to higher expertise
Installing updates
Assigning an IP
