IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q640: Which tool is commonly used for ticketing in IT Support?
Zoom
Jira
Slack
Git
Excel
Q641: What is a Service Level Agreement (SLA)?
Software license
Backup schedule
Patch update
Firewall rule
Contract on service expectations
Q642: Which command lists files in Linux?
dir
cp
ls
pwd
cd
