IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q649: Which layer of the OSI model deals with routing?
Session
Data Link
Application
Network
Transport
Q650: What is the typical voltage of a desktop power supply?
12V
110V
3.3V
220V
5V
Q651: Which tool in Windows shows system logs?
Registry Editor
Disk Management
Event Viewer
Device Manager
Task Manager
