IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q670: What is a Service Level Agreement (SLA)?
Patch update
Software license
Contract on service expectations
Backup schedule
Firewall rule
Q671: Which technology allows secure remote desktop connections?
VNC
RDP
SSH
Telnet
FTP
Q672: What is the purpose of sudo in Linux?
Check disk space
Create users
Restart system
Execute commands as superuser
Start services
