IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q7: What is the typical voltage of a desktop power supply?
12V
5V
110V
3.3V
220V
Q8: Which protocol is used to assign IP addresses automatically?
SNMP
DNS
FTP
DHCP
SMTP
Q9: What is the default port for LDAP?
21
636
80
389
443
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