IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q961: What is the main function of a firewall?
Assign IP addresses
Control network traffic
Compress files
Monitor CPU usage
Encrypt emails
Q962: Which virtualization software is open-source?
Parallels
Hyper-V
VMware Workstation
Citrix
VirtualBox
Q963: Which tool is commonly used for ticketing in IT Support?
Slack
Jira
Excel
Git
Zoom
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