IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q109: Which device stores BIOS?
ROM chip
Cache
RAM
Hard disk
CPU
Q110: Which metric measures time taken to resolve an issue?
SLA
Latency
MTTR
MTBF
Uptime
Q111: Which virtualization software is open-source?
Citrix
VirtualBox
Parallels
VMware Workstation
Hyper-V
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