IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q256: Which type of attack involves sending fraudulent emails?
MITM
DoS
SQL injection
Phishing
Brute force
Q257: What is the first step of ITIL incident management?
Restart system
Identify the incident
Resolve ticket
Close ticket
Escalate issue
Q258: What is a Service Level Agreement (SLA)?
Patch update
Backup schedule
Contract on service expectations
Software license
Firewall rule
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