IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q262: What type of storage is SSD?
Magnetic-based
Cloud-based
Flash-based
Tape-based
Optical-based
Q263: Which layer of the OSI model deals with routing?
Application
Session
Data Link
Transport
Network
Q264: Which metric measures time taken to resolve an issue?
MTTR
SLA
MTBF
Latency
Uptime
Latest News
Central Secretariat Officer at NAEB is the National.
Feb 23, 2026
