IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q271: Which tool is commonly used for ticketing in IT Support?
Jira
Excel
Zoom
Git
Slack
Q272: What is a Service Level Agreement (SLA)?
Software license
Contract on service expectations
Patch update
Backup schedule
Firewall rule
Q273: What is the main function of a firewall?
Control network traffic
Compress files
Encrypt emails
Assign IP addresses
Monitor CPU usage
