Senior Manager Agency Banking
BPR Bank Rwanda Plc | Post type: jobs February 16, 2026 - Deadline 26/02/2026 | NumberOfPosition [1]

BPR Bank Rwanda Plc Overview

BPR Bank Rwanda Plc (BPR) is a dynamic financial institution dedicated to providing exceptional banking services to our customers. As one of the largest players in the industry, we prioritize customer satisfaction, innovation, and employee development. We are currently seeking highly motivated individuals who share in our vision to create change in Rwanda’s financial sector to join our dynamic team.

Senior Manager Agency Banking (1)

Job Purpose:

Reporting to the Senior Manager – Business Banking, the Job holder will be responsible for developing and maintaining Business Banking account relationship in order to maintain and grow the Business banking balance sheet (Customers Deposits and Loans & Advances) and sustain a profitable Business banking portfolio. The job holder will also be responsible for managing strategic partnerships important for Business Banking growth. The job holder is also responsible for maintaining and growing the Biashara Club proposition as one key strategy for Banking relationship management and customer loyalty.

Main Responsibilities:

Responsible for portfolio growth through a series of aggressive agents’ acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring sales performance and profitability
Responsible for developing the Agency Banking Business Strategy for the Bank. Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business
Monitor and manage customer complaints for Agency Banking Business, constantly reviewing service delivery standards and positioning the staff in order to ensure maintenance of the highest service standards that keep the bank ahead of competition.
Prepare MIS reports and monitor daily performance.

Coordinate with IT and other stakeholders for any support required or any agent complaints or requirements.
Conduct Market research to identify competitive information on new developments in the market and suggest any developments and enhancements related to the overall Agency Banking Business
Work on required marketing material to promote Agency Banking Business and ensure proper display and awareness at Agent level
Oversee the full agent recruitment and agent management process including agent documentation, approval, creation process, agent branding and agent quarterly training.
Ensure compliance with regulation, regulator’s directives, bank policy and procedure to reduce business risks.

Educational qualifications and work experience:

University Degree preferably in a business-related field or technology
3 or more years of progressive experience in sales and marketing, credit and lending, general banking operations, card operations (Visa & Mastercard) relationship management and stakeholder management, Digital Banking Operations.

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