Job Title:Inspector (6)

Reports to: Inspection Team Leader

Department: Operations & Compliance

Location: Kigali, Rwanda 

Job Type: Full-time

1. Role Summary

The Inspector at Ecofleet Solutions Ltd plays a critical role in maintaining the integrity, discipline, and efficiency of daily public transport operations. This position focuses on safeguarding company revenue, enforcing driver conduct, and ensuring that the bus fleet meets the highest standards of safety and cleanliness. The Inspector acts as the "eyes and ears" on the ground, ensuring that Every trip aligns with Ecofleet’s operational SLAs and service quality goals.

2. Key Duties and Responsibilities

Revenue Protection & Fraud Detection:

• Fare Verification: Conduct frequent spot checks on buses to verify passenger tickets and digital fare payments.
• Loss Prevention: Identify and report instances of fare evasion, ticketing fraud, or unauthorized revenue collection.
• Audit Support: Verify trip logs against digital earnings to ensure accurate daily financial reporting.

Driver Performance & Conduct Monitoring:

• Behavioral Oversight: Monitor and report on driver behavior, focusing on safety, professionalism, and adherence to traffic laws.
• Discipline Enforcement: Address and document cases of misconduct, unauthorized stops, absenteeism, or route deviations.
• Onboarding Support: Assist in the orientation of new drivers to ensure they understand company policies and service standards from day one.

Fleet & Operational Compliance:

• Pre-Departure Inspections: Inspect buses at depots for cleanliness, mechanical readiness, and functional safety features before they begin service.
• Schedule Adherence: Track service irregularities such as late departures or early turnarounds and report them to dispatch.
• Incident Documentation: Detailed reporting of operational disruptions, accidents, or mechanical failures encountered during shifts.

Customer Service & Integrity:

• Complaint Resolution: Investigate and address passenger complaints regarding service quality or crew behavior.
• Cultural Leadership: Actively promote a culture of integrity, honesty, and service reliability within the operational team.

3. Key Performance Indicators (KPIs)

• Revenue Security: Measurable reduction in reported revenue loss and ticketing fraud on assigned routes.
• Service Quality: Decrease in passenger complaints related to driver conduct and bus cleanliness.
• Reporting Excellence: 100% timely submission of accurate daily inspection and incident reports.
• Operational Discipline: Improved punctuality and route compliance at assigned terminals.

4. Requirements & Qualifications

Education & Experience:

• Academic: Diploma or Degree in Transport Management, Public Administration, Logistics, or a related field.
• Professional: 2–3 years of experience in transport operations, law enforcement, security, or inspection roles.
• Technical: Familiarity with fleet tracking systems (GPS), Intelligent Transport Systems (ITS), or automated fare collection methods is highly preferred.

Core Competencies:

• High Integrity: Unwavering honesty and fairness, particularly in handling financial and disciplinary matters.
• Communication: Strong verbal and written reporting skills in Kinyarwanda and English.
• Conflict Management: Ability to handle difficult situations with drivers or passengers professionally and calmly.
• Detail-Oriented: Vigilant in identifying minor mechanical faults or subtle signs of fraud.

Interested candidates are invited to submit their CV/Resume, Motivation Letter, and Academic Records (degrees, diplomas, and certificates) combined into one single PDF document.

All applications must be sent via email to info@ecofleet.rw.

Please ensure that the subject line of your email clearly states the title of the position you are applying for.

The deadline for submitting applications is 26th February 2025.

Please note that we reserve the right to close the advertisement earlier once suitable candidates have been identified.