Job Title: Chief Digital & Experience Officer (CDXO)1

Reports To: Chief Executive Officer (CEO)

Department: Executive Location: Kigali, Rwanda Job Type: Full-time

Role Summary

The CDXO leads Ecofleet digital transformation and innovation agenda, ensuring that digital tools, platforms, and systems drive operational efficiency, customer satisfaction, and future readiness. This role oversees enterprise IT, data systems, cybersecurity, platform integration, and digital experience design; bridging business needs with scalable, secure, and user-centric technology solutions.

Scope of the Role

• Enterprise IT & Cloud Infrastructure: Managing ERP, cloud platforms, business systems, and internal tools.
• Cybersecurity & Data Privacy: Securing digital assets and ensuring regulatory compliance.
• Customer Digital Experience: Designing seamless, intuitive digital journeys for all user segments.
• Innovation & Advanced Tech: Driving the adoption of AI, data analytics, and automation.
• Systems Integration: Overseeing interoperability between platforms—including payment vendors, digital service providers, and backend systems.
• Digital Governance: Establishing frameworks, policies, and digital performance standards.
• Team Leadership: Managing cross-functional teams in IT, digital ops, and UX.

Key Responsibilities

• Lead the development and execution of Ecofleet digital transformation roadmap.
• Oversee integration of systems across payment vendors, platforms, and operational tools.
• Ensure reliable, scalable, and secure enterprise systems and infrastructure.
• Champion digital customer experience improvements through design, analytics, and feedback loops.
• Drive innovation using AI, automation, and real-time data for operational insights.
• Define and manage digital governance structures and vendor partnerships.
• Collaborate across departments to embed tech solutions in planning, operations, and finance.
• Ensure platforms meet the needs of both internal users and external customers.

Indicators of Success

• Fully integrated digital ecosystem enabling seamless service delivery and payments.
• High platform uptime, user adoption, and customer satisfaction scores.
• Successful deployment of ERP, CRM, and customer-facing platforms.
• Demonstrated use of AI/data tools to drive decision-making and operational efficiency.
• No major data breaches or cyber threats due to strong security practices.
• Digital touchpoints optimized for user needs and service quality.
• Strong cross-departmental collaboration enabled by digital systems.

Working Relationships Internal

• CEO & Executive Team: Strategic alignment and digital planning.
• COO & Operations: Integration of digital solutions into workflows and services.
• CSEO & Sustainability: Supporting digital components in fleet and infrastructure initiatives.
• Finance & Procurement: System integration for financial operations and reporting.
• Legal & Compliance: Ensuring data governance and risk management.

External

• Technology Vendors & Integration Partners: For systems delivery and maintenance.
• Payment Providers: To ensure end-to-end integration and user-friendly transactions.
• Regulatory Authorities: Compliance with cybersecurity and data protection standards.
• Donors & Partners: To co-develop or scale digital solutions.

Core Competencies & Skills

• Expertise in digital platforms, enterprise systems, and system integration.
• Strong knowledge of cybersecurity and regulatory frameworks.
• Customer experience leadership with a track record in digital service design.
• Ability to lead innovation using AI, analytics, and automation.
• Excellent project management, stakeholder engagement, and cross-functional leadership.
• Strategic thinker with execution capability

Values & Cultural Fit

• Tech-for-good mindset; digital systems that improve public services and access.
• Customer-first design and inclusive digital strategies.
• Ethical leadership and a proactive approach to data responsibility.
• Resilient, collaborative, and impact driven.

• Qualifications&Experience

Minimum:

• Bachelor’s in IT, Computer Science, Information Systems, or Digital Transformation.
• 8+ years in IT leadership, enterprise systems, or digital innovation, with 3+ years in a senior management role.

Preferred:

• Experience integrating multi-vendor systems, particularly payments and service delivery platforms.
• Background in CX, platform development, or government tech.
• Familiarity with regulatory standards for data protection and service security.

Interested candidates are invited to submit their CV/Resume, Motivation Letter, and Academic Records (degrees, diplomas, and certificates) combined into one single PDF document.

All applications must be sent via email to info@ecofleet.rw.

Please ensure that the subject line of your email clearly states the title of the position you are applying for.

The deadline for submitting applications is 26th February 2025.

Please note that we reserve the right to close the advertisement earlier once suitable candidates have been identified.