KP Prime Rwanda Limited Overview
KP Prime Rwanda Limited is a leading paints and coatings company in Rwanda and a proud member of the Kansai Paint Group, a globally respected organization with operations in over 50 countries worldwide. Backed by international expertise, strong research capabilities, and global best practices, KP Prime Rwanda Ltd delivers high-quality paint solutions to residential, commercial, and industrial customers across the region.
Job Title:
Customer Care cum Accounts Assistant
Job Location:
Kigali, Rwanda
Job Type:
Permanent (Full-Time)
Reporting To:
Finance Manager
Job Purpose:
The Customer Care cum Accounts Assistant will be responsible for managing customer interactions while supporting day-to-day accounting operations. The role requires strong coordination between customer service, billing, receivables, and basic accounting functions, ensuring accuracy, compliance, and timely reporting.
Key Responsibilities:
Customer Care Responsibilities
- Handle customer inquiries, complaints, and requests professionally via phone, email, and walk-in interactions
- Coordinate with sales, warehouse, and finance teams to resolve customer issues
- Maintain accurate customer records and follow up on outstanding matters
- Ensure high levels of customer satisfaction and service quality
Accounts & Finance Responsibilities
- Prepare and issue sales invoices using EBM V2 in compliance with Rwanda Revenue Authority (RRA) regulations
- Maintain proper documentation for sales, receipts, and customer accounts
- Assist in accounts receivable follow-ups and customer payment tracking
- Enter and maintain accounting records in QuickBooks Online
- Support month-end closing activities and reconciliations
- Prepare basic financial and operational reports using Microsoft Excel
- Ensure proper filing and record-keeping for audits and internal reviews
Qualifications & Experience:
- Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field
- Minimum 2 years of relevant experience in customer care and accounting roles
- Practical working knowledge of EBM V2 is mandatory
- Experience with QuickBooks Online is required
- Strong proficiency in Microsoft Excel (formulas, pivot tables, data analysis)
- Previous experience working in Rwanda-based companies is an advantage
Skills & Competencies:
- Excellent communication skills in English (spoken and written)
- Strong attention to detail and accuracy
- Good interpersonal and customer-handling skills
- Ability to work under pressure and meet deadlines
- Strong organizational and multitasking abilities
- High level of integrity and confidentiality
Salary & Benefits:
- Salary will be as per industry standards and commensurate with experience and qualifications
- Additional benefits as per company policy
How to Apply:
Interested candidates should submit their CV highlighting relevant store and inventory management experience via this email manojchemicotex@gmail.com not later than 11/01/2026
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