IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q316: What does escalation mean in IT support?
Moving an issue to higher expertise
Closing a ticket
Assigning an IP
Installing updates
Restarting a system
Q317: What is Group Policy used for?
Assign IP addresses
Install software
Scan malware
Encrypt emails
Manage user and computer settings
Q318: Which layer of the OSI model deals with routing?
Application
Transport
Network
Session
Data Link
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
