IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q322: Which protocol is used to assign IP addresses automatically?
SMTP
SNMP
FTP
DNS
DHCP
Q323: What is the main function of a firewall?
Control network traffic
Assign IP addresses
Encrypt emails
Compress files
Monitor CPU usage
Q324: What is the typical voltage of a desktop power supply?
5V
110V
12V
220V
3.3V
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