IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q325: Which RAID level provides only striping with no redundancy?
RAID 1
RAID 10
RAID 6
RAID 5
RAID 0
Q326: Which type of attack involves sending fraudulent emails?
Brute force
MITM
DoS
Phishing
SQL injection
Q327: What is a Service Level Agreement (SLA)?
Backup schedule
Contract on service expectations
Firewall rule
Patch update
Software license
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
