IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q331: What does escalation mean in IT support?
Installing updates
Restarting a system
Closing a ticket
Assigning an IP
Moving an issue to higher expertise
Q332: What is the main function of a firewall?
Monitor CPU usage
Encrypt emails
Control network traffic
Compress files
Assign IP addresses
Q333: What is the purpose of two-factor authentication?
Reduce bandwidth
Encrypt disks
Speed up boot time
Increase login security
Backup data
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
