IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q334: What is the typical voltage of a desktop power supply?
3.3V
5V
12V
110V
220V
Q335: Which command lists files in Linux?
pwd
dir
ls
cd
cp
Q336: What is the first step of ITIL incident management?
Identify the incident
Restart system
Close ticket
Escalate issue
Resolve ticket
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
