IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q370: Which tool in Windows shows system logs?
Disk Management
Registry Editor
Task Manager
Event Viewer
Device Manager
Q371: Which metric measures time taken to resolve an issue?
SLA
MTBF
Latency
Uptime
MTTR
Q372: What is the loopback IP address?
127.0.0.1
255.255.255.0
192.168.1.1
10.0.0.1
0.0.0.0
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
