IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q373: What is Group Policy used for?
Scan malware
Install software
Encrypt emails
Assign IP addresses
Manage user and computer settings
Q374: What is a Service Level Agreement (SLA)?
Software license
Firewall rule
Patch update
Backup schedule
Contract on service expectations
Q375: Which RAID level provides only striping with no redundancy?
RAID 6
RAID 1
RAID 0
RAID 10
RAID 5
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
