IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q376: Which protocol is used to assign IP addresses automatically?
FTP
DNS
DHCP
SNMP
SMTP
Q377: What is the purpose of sudo in Linux?
Restart system
Check disk space
Start services
Execute commands as superuser
Create users
Q378: Which metric measures time taken to resolve an issue?
MTBF
SLA
MTTR
Uptime
Latency
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
