IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q379: What is the main function of a firewall?
Compress files
Encrypt emails
Control network traffic
Monitor CPU usage
Assign IP addresses
Q380: Which tool in Windows shows system logs?
Task Manager
Registry Editor
Device Manager
Disk Management
Event Viewer
Q381: What does escalation mean in IT support?
Installing updates
Assigning an IP
Closing a ticket
Restarting a system
Moving an issue to higher expertise
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
