IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q382: Which metric measures time taken to resolve an issue?
Uptime
Latency
SLA
MTTR
MTBF
Q383: What is the purpose of two-factor authentication?
Speed up boot time
Reduce bandwidth
Encrypt disks
Increase login security
Backup data
Q384: What does escalation mean in IT support?
Restarting a system
Assigning an IP
Closing a ticket
Installing updates
Moving an issue to higher expertise
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
