IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q391: Which layer of the OSI model deals with routing?
Session
Transport
Application
Data Link
Network
Q392: What does escalation mean in IT support?
Restarting a system
Closing a ticket
Assigning an IP
Installing updates
Moving an issue to higher expertise
Q393: Which RAID level provides only striping with no redundancy?
RAID 0
RAID 5
RAID 1
RAID 6
RAID 10
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
