IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q388: What is a Service Level Agreement (SLA)?
Firewall rule
Software license
Contract on service expectations
Backup schedule
Patch update
Q389: Which tool is commonly used for ticketing in IT Support?
Git
Slack
Zoom
Jira
Excel
Q390: What does escalation mean in IT support?
Restarting a system
Closing a ticket
Installing updates
Moving an issue to higher expertise
Assigning an IP
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
