IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q400: Which port is used by SSH by default?
22
23
25
443
110
Q401: What does escalation mean in IT support?
Moving an issue to higher expertise
Restarting a system
Installing updates
Closing a ticket
Assigning an IP
Q402: Which layer of the OSI model deals with routing?
Application
Session
Transport
Data Link
Network
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
