IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q433: Which layer of the OSI model deals with routing?
Data Link
Application
Transport
Session
Network
Q434: Which port is used by SSH by default?
25
23
110
443
22
Q435: Which tool is commonly used for ticketing in IT Support?
Excel
Git
Jira
Slack
Zoom
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
