IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q436: Which type of attack involves sending fraudulent emails?
SQL injection
Phishing
Brute force
DoS
MITM
Q437: Which layer of the OSI model deals with routing?
Application
Session
Data Link
Network
Transport
Q438: Which RAID level provides only striping with no redundancy?
RAID 1
RAID 5
RAID 0
RAID 10
RAID 6
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
