IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q439: What is the main function of a firewall?
Control network traffic
Encrypt emails
Assign IP addresses
Compress files
Monitor CPU usage
Q440: What type of storage is SSD?
Magnetic-based
Flash-based
Tape-based
Cloud-based
Optical-based
Q441: Which layer of the OSI model deals with routing?
Application
Data Link
Session
Network
Transport
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
