IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q445: Which Windows shortcut opens Task Manager?
Ctrl + Alt + T
Ctrl + Shift + Esc
Ctrl + S
Alt + Tab
Ctrl + Shift + D
Q446: What is the main function of a firewall?
Encrypt emails
Assign IP addresses
Monitor CPU usage
Compress files
Control network traffic
Q447: What is a Service Level Agreement (SLA)?
Firewall rule
Backup schedule
Software license
Contract on service expectations
Patch update
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
