IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q457: Which virtualization software is open-source?
Parallels
VirtualBox
Citrix
VMware Workstation
Hyper-V
Q458: Which technology allows secure remote desktop connections?
FTP
VNC
Telnet
SSH
RDP
Q459: What is the purpose of two-factor authentication?
Backup data
Increase login security
Encrypt disks
Reduce bandwidth
Speed up boot time
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
