IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q454: Which metric measures time taken to resolve an issue?
SLA
MTBF
Latency
Uptime
MTTR
Q455: What is Group Policy used for?
Assign IP addresses
Manage user and computer settings
Encrypt emails
Install software
Scan malware
Q456: Which command lists files in Linux?
ls
dir
cp
pwd
cd
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
