IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q451: Which metric measures time taken to resolve an issue?
SLA
Latency
MTBF
MTTR
Uptime
Q452: Which technology allows secure remote desktop connections?
SSH
RDP
Telnet
FTP
VNC
Q453: Which virtualization software is open-source?
VirtualBox
Parallels
Hyper-V
Citrix
VMware Workstation
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
