IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q463: What is the default port for LDAP?
80
389
636
443
21
Q464: Which command lists files in Linux?
dir
ls
cp
cd
pwd
Q465: What is a Service Level Agreement (SLA)?
Backup schedule
Patch update
Contract on service expectations
Firewall rule
Software license
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
